The Addis Ababa City Administration has announced the launch of a new digital service system enriched with Artificial Intelligence (AI). This system is designed to significantly modernize civil registration and resident services, enabling fast and efficient delivery for the public.
Mayor Adanech Abiebie stated that the newly built digital system is a key solution for ensuring fairness and accountability in service delivery.
According to the announcement, this new integrated digital system replaces the manual processes Addis Ababa has used for the past 14 years. It is designed to allow residents to access civil registration and other services remotely, without needing to be physically present at government offices.
Mayor Adanech noted that the administrations move to build institutions supported by digital technology will protect customers from unnecessary hassle, prevent maladministration and corruption, and ensure the delivery of effective and rapid government services.
The new integrated digital system is set to create interoperability between various sectors, including Health, Immigration, Courts, the National ID Program, and other institutions, thereby modernizing the overall service ecosystem. Officials described the system as a modern step forward that advances Addis Ababa's journey toward becoming a "Smart City."
Dr. Worku Gachena, Director General of the Ethiopian Artificial Intelligence Institute, emphasized that the system is more than just technology. "It is a built national asset and knowledge,"he stated. He added that necessary preconditions, including training and organizing manpower, have been completed to bring the AI-enriched system into operation.
Yosef Nigussie, Director General of the Civil Registration and Residents Service Agency, highlighted the system's security features. He explained that the digital service plays a significant role in identifying forged documents and eliminating malpractice.
It was announced that starting next Monday, the digital service will commence practical operations in 50 Woredas (districts) across Addis Ababa, following the completion of all necessary preparations.
